ace99 Privacy Policy

Introduction

ace99 is committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains in clear terms what data we collect, why we collect it, how it is used, and the rights you hold as a user. By accessing or using ace99.vu, you acknowledge that you have read, understood, and agreed to the practices described in this document.

This policy applies to all users of ace99 regardless of location, and applies specifically to players based in Bangladesh, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and other cities. We take our responsibility to safeguard your data seriously, and this document is designed to be transparent about every step of that process.

Information We Collect

When you register and use ace99, we collect several categories of personal data to provide you with a secure and high-quality gaming experience. The types of information we may collect include:

• Identity information: full name, date of birth, gender, and national identification details submitted during account registration or KYC verification.
• Contact information: email address, phone number, and residential address used for account communication and support purposes.
• Financial information: deposit and withdrawal transaction records, preferred payment methods (bKash, Nagad, Rocket, Upay, bank transfers), and account balance history.
• Technical information: IP address, device type, operating system, browser version, session duration, and pages visited on ace99.vu.
• Gaming activity: bet history, game preferences, bonus usage, wagering activity, and interaction logs with our cricket betting, slot games, live casino, and fishing game features.

We collect information directly from you when you register, make a deposit or withdrawal, contact support, or interact with our platform. We also collect certain data automatically via cookies and tracking technologies as you navigate ace99.vu.

How We Use Your Information

ace99 uses the information we collect for specific, legitimate purposes. We do not sell your personal data to third parties. The purposes for which we process your data include:

• Account management: creating, verifying, and maintaining your ace99 account, including KYC checks and age verification to ensure compliance with our 21+ policy.
• Service delivery: processing deposits and withdrawals, handling bets and game results, crediting bonuses and free spins, and resolving account queries.
• Customer support: responding to your enquiries, complaints, and support tickets in a timely manner through our 24/7 support team.
• Security and fraud prevention: monitoring account activity to detect and prevent fraudulent transactions, money laundering, and unauthorised access.
• Responsible gaming: using gameplay data to identify patterns that may indicate problem gambling, and proactively contacting players who may need support under our responsible gaming commitments.
• Platform improvement: analysing aggregated, anonymised usage data to improve the user interface, game selection, payment options, and overall platform performance on ace99.vu.

Cookies and Tracking Technologies

ace99 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and understand how you interact with ace99.vu. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period).

You may adjust your browser settings to refuse or delete cookies. However, please note that disabling cookies may affect the functionality of certain features on ace99.vu, including the login session, game loading, and payment processing workflows. By continuing to use our platform, you consent to our use of cookies as described in this policy.

Data Sharing and Third Parties

ace99 does not sell, trade, or rent your personal data to external parties for marketing purposes. We may, however, share certain information with trusted third parties in the following limited circumstances:

• Payment processors: your transaction details are shared with payment service providers (including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and other banking partners) solely to facilitate deposits and withdrawals.
• Game and technology providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming may receive limited gameplay data to deliver their games correctly and maintain game integrity.
• Regulatory and legal authorities: we may disclose information to relevant authorities when required by applicable law, court order, or to comply with anti-money-laundering (AML) obligations.

All third-party partners with whom we share data are contractually obligated to handle your information securely and use it only for the purpose for which it was shared. We do not authorise any third party to use your data for their own independent marketing or commercial activities.

Payment Data and Financial Privacy

ace99 takes the security of financial data especially seriously. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or any linked bank account, your transaction is handled through encrypted payment channels. We do not store full payment credentials such as mobile wallet PINs or full bank account numbers on our servers.

Transaction history is retained for a minimum of five years to meet financial record-keeping and AML compliance obligations. All financial data is stored on secured servers with restricted access, and is accessible only to authorised members of our finance and compliance teams.

Data Security

ace99 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and ace99.vu, two-factor authentication options for account access, and regular security audits of our systems.

While we take every reasonable precaution to protect your information, no system can be guaranteed to be 100% secure. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you in a timely manner and take all necessary steps to mitigate the impact. We encourage you to use a strong, unique password for your ace99 account and to never share your login credentials with anyone.

Data Retention

We retain your personal data for as long as your ace99 account remains active and for a reasonable period thereafter, or as long as necessary to fulfil the purposes outlined in this Privacy Policy. Account data is generally retained for a minimum of five years following account closure to comply with financial and legal record-keeping requirements.

After the applicable retention period has expired and there is no legal or regulatory requirement to retain the data further, we will securely delete or anonymise your personal information. Aggregated, anonymised analytics data that cannot be linked back to any individual may be retained indefinitely for platform improvement purposes.

Your Rights as a User

ace99 respects your rights over your personal data. As a registered user of our platform, you have the following rights with respect to the information we hold about you:

• Right to access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to correction: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to deletion: in certain circumstances you may request that we delete your personal data, subject to our legal and regulatory retention obligations.
• Right to restriction: you may request that we restrict the processing of your data while a query or complaint is being investigated.
• Right to object: where we process your data based on legitimate interests, you have the right to object to that processing in circumstances where you feel it impacts your fundamental rights.

To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before fulfilling a request, to ensure the security of your account and data.

Third-Party Links and Integrations

ace99.vu may contain integrations with third-party game providers, payment processors, and technology partners. This Privacy Policy applies only to information collected directly by ace99. We are not responsible for the privacy practices of third-party services accessed through our platform. We encourage you to review the privacy policies of any third-party providers whose services you use in connection with ace99, particularly payment partners such as bKash, Nagad, Rocket, and Upay.

Children's Privacy and Age Restriction

ace99 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data belonging to persons under the age of 21. If you are under 21, you are not permitted to register for or use ace99 in any capacity.

If we become aware that a user under the age of 21 has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe your child has registered on ace99, please contact us immediately at [email protected] so we can take appropriate action.

Changes to This Privacy Policy

ace99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of ace99.vu after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you do not agree with any update to this policy, you should discontinue use of the platform and contact support to close your account.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ace99 handles your personal data, please do not hesitate to contact our dedicated support team. We are available 24/7 and aim to respond to all privacy-related enquiries within 4 hours.

Email: [email protected] — Support is available in English and Bangla, 24 hours a day, 7 days a week.