ace99 Terms & Conditions

1. Acceptance of Terms

By registering an account, depositing funds, or using any service offered by ace99, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety. These terms constitute a legally binding agreement between you (the user) and ace99. If you do not agree with any part of these terms, you must immediately discontinue use of the platform.

ace99 reserves the right to modify, update, or replace these Terms & Conditions at any time. Continued use of the platform following any posted changes constitutes acceptance of the revised terms. We encourage all users to review this page periodically to stay informed of the latest terms.

2. Eligibility Requirements

To register and use ace99, you must meet all of the following eligibility criteria. ace99 strictly enforces these requirements and reserves the right to suspend or permanently close any account that does not comply.

• You must be at least 21 years of age at the time of registration.
• You must be a resident of a jurisdiction where online gambling is not explicitly prohibited by local law.
• You must provide accurate, complete, and truthful information during registration and KYC verification.
• You may not hold more than one active account on ace99 at any given time.

3. Account Registration & Security

Creating an account on ace99 is free of charge. You are required to submit a valid mobile number, email address, and a secure password. All information submitted at registration is subject to verification. ace99 may request supporting documentation such as a national ID or passport during the account verification process.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. ace99 will never ask for your password via email, phone, or chat. Any activity that occurs under your account is your responsibility. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

Account Closure

You may request to close your account at any time by contacting our support team. ace99 reserves the right to suspend or permanently close accounts that violate these Terms & Conditions, engage in fraudulent activity, or are found to be operated by ineligible individuals.

4. Deposits & Withdrawals

ace99 supports a range of payment methods tailored for Bangladesh, including bKash, Nagad, Rocket, and Upay. All transactions are processed in Bangladeshi Taka (BDT). Minimum and maximum deposit limits apply and may vary by payment method. ace99 does not charge processing fees on standard transactions, though your payment provider may apply its own charges.

Withdrawal Policy

Withdrawal requests are processed within 4 to 24 hours, subject to successful KYC verification and compliance checks. Withdrawals must be made to the same payment method used for the original deposit where technically possible. ace99 may request additional identity verification before approving large withdrawal amounts.

Conditions for Withdrawal

The following conditions apply before a withdrawal request can be approved:

• Your account must be fully verified (KYC complete) prior to any withdrawal.
• Any active bonus wagering requirements must be completed before the associated funds can be withdrawn.
• ace99 reserves the right to withhold withdrawal requests that are under anti-fraud or money-laundering review.

5. Bonuses & Promotions

ace99 offers various bonuses and promotional offers to both new and existing players, including welcome bonuses, reload bonuses, and free spins. All bonuses are subject to specific terms, including wagering requirements and expiry dates. ace99 reserves the right to modify or withdraw any promotion at any time without prior notice.

Bonus Wagering Requirements

Unless stated otherwise in the individual promotion's terms, the following general bonus rules apply on ace99:

• All bonuses carry a minimum 20x rollover requirement unless otherwise specified.
• Bonuses must be used within 30 days of being credited to your account.
• Only one bonus may be active at a time. You may not stack multiple bonuses simultaneously.
• Bonuses are non-transferable and have no cash value until the wagering requirement is fully met.

6. Responsible Gaming

ace99 is firmly committed to promoting responsible gaming. We believe that gambling should be a form of entertainment — never a financial solution. ace99 provides a range of responsible gaming tools including deposit limits, session time limits, cooling-off periods, and self-exclusion options. To access these tools, contact our support team at [email protected].

If you feel that gambling is adversely affecting your life or the life of someone you know, we strongly urge you to seek independent professional help. ace99 supports players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh in accessing responsible gaming resources. For more details, visit our Responsible Gaming page.

7. Prohibited Activities

The following activities are strictly prohibited on ace99 and may result in immediate account suspension, forfeiture of funds, and legal action:

• Using automated bots, scripts, or software to gain an unfair advantage in any game or betting market.
• Creating multiple accounts or using another person's account to claim bonuses fraudulently.
• Engaging in money laundering, collusion, or match-fixing in any form.
• Attempting to exploit bugs, glitches, or errors in any game or platform feature for financial gain.
• Using the platform for any purpose that violates applicable laws in your jurisdiction.

8. Intellectual Property

All content on the ace99 platform — including but not limited to software, text, graphics, logos, game interfaces, and audio-visual material — is the exclusive property of ace99 or its licensed content providers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this platform without prior written consent from ace99.

9. Limitation of Liability

ace99 provides its platform on an "as is" and "as available" basis. While we make every reasonable effort to ensure the platform operates without interruption, we do not guarantee that the service will be error-free, uninterrupted, or free from technical faults. ace99 shall not be liable for any losses arising from service downtime, technical failures, or events beyond our reasonable control.

In no event shall ace99's total liability to any user exceed the total amount deposited by that user in the 30 days prior to the event giving rise to the claim. ace99 is not liable for indirect, incidental, special, or consequential damages of any kind.

10. Privacy & Data Protection

Your privacy matters to us. ace99 collects and processes personal data solely to provide and improve its services, verify user identity, process payments, and comply with applicable legal obligations. We use SSL encryption and industry-standard security measures to protect your data. For full details on how we collect, store, and use your personal information, please review our Privacy Policy.

11. Amendments to Terms

ace99 reserves the right to amend, update, or entirely replace these Terms & Conditions at any time. Material changes will be communicated to registered users via email or a prominent notice on the platform. Your continued use of ace99 after any amendment constitutes your acceptance of the updated terms. If you disagree with any changes, please discontinue use of the platform and contact our support team to close your account.

12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable law. Any disputes arising out of or in connection with these terms shall first be addressed through good-faith negotiation between the parties. If a dispute cannot be resolved amicably within 30 days, the matter may be referred to binding arbitration. ace99 is committed to fair and transparent dispute resolution for all players, including those in Dhaka, Chittagong, and across Bangladesh.

13. Contact & Support

If you have any questions, concerns, or complaints about these Terms & Conditions, our support team is available 24/7 in both English and Bangla. We aim to respond to all enquiries within 4 hours, Bangladesh Standard Time (BST, UTC+6).

Email us at: [email protected]