Responsible Gaming at ace99
We believe gambling should always be fun, safe, and within your control. Explore the tools and guidance ace99 provides to keep your gaming experience positive.
Our Commitment to Responsible Gaming
At ace99, we understand that gambling is a form of entertainment — not a way to make money or escape from problems. Our platform is built to give Bangladesh players the tools they need to play responsibly, set clear boundaries, and seek help when it is needed. Whether you are enjoying cricket betting during a BPL match, spinning slots, or exploring our live casino, your wellbeing always comes first.
Responsible gaming is not just a policy page at ace99 — it is part of how we operate every single day. We work continuously to improve our player protection features, train our support team to recognise signs of problem gambling, and ensure that every feature on the platform reinforces healthy play habits. We also encourage all players across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi to make use of the free tools available in their accounts.
Gambling can be addictive. If you or someone you know is struggling with gambling, please use our self-exclusion tool or contact our support team immediately. Help is available 24/7. 21+ only.
Responsible Gaming Features at a Glance
Permanently close your ace99 account and block yourself from playing for a set period.
Take a short break — pause your account for 24 hours, 7 days, or up to 30 days.
Set daily, weekly, or monthly deposit caps to keep your spending within a budget you choose.
Limit how much you can lose in a session, a day, or a week to prevent chasing losses.
Review your full gambling history — deposits, withdrawals, wins, and losses — at any time.
Receive periodic pop-up reminders showing how long you have been playing and how much you have wagered.
Your Responsible Gaming Toolkit
ace99 provides a suite of practical tools that give you real control over how, when, and how much you play. You can activate any of these features through your account settings, or by contacting our 24/7 support team via email.
Deposit Limits
Go to account settings and set a daily, weekly, or monthly cap on how much you can deposit using bKash, Nagad, Rocket, or any other supported method. Reductions take effect immediately; increases require a 24-hour cooling-off period.
Time-Out Feature
Need a breather? Activate a time-out for 1 day, 7 days, or 30 days. During a time-out your account is suspended — you cannot place bets, access games, or make deposits. You can still withdraw any remaining balance.
Self-Exclusion
For longer-term support, self-exclusion lets you close your ace99 account for a minimum of 6 months or permanently. Once active, self-exclusion cannot be reversed before the agreed period ends. Contact [email protected] to activate.
Account Verification (KYC)
We verify player identities to prevent underage gambling. All players must confirm they are 21 or older before making their first deposit. KYC documents may include a national ID or passport.
Recognising the Signs of Problem Gambling
For most players in Bangladesh, gambling on ace99 is a fun leisure activity. But it is important to watch for warning signs that gambling may be moving from entertainment to a problem. If you notice any of the following in yourself or someone close to you, please reach out for help.
- Spending more money on gambling than you can afford to lose
- Borrowing money or selling belongings to fund gambling
- Feeling anxious, irritable, or restless when unable to gamble
- Chasing losses by placing bigger and bigger bets
- Neglecting work, family, or personal responsibilities due to gambling
- Feeling unable to stop gambling even when you want to
Recognising these signs early is the first step toward getting back in control. ace99 is here to help — our support team is trained to listen without judgement and to connect you with the tools or resources you need.
Frequently Asked Questions
Here are answers to common questions about responsible gaming at ace99.
How do I set a deposit limit on ace99?
Log in to your ace99 account, navigate to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits that take effect immediately. If you need assistance, contact our support team at [email protected].
Can I take a break from gambling without permanently closing my account?
Yes. ace99 offers a Time-Out feature that lets you pause your account for 24 hours, 7 days, or 30 days. During this period you cannot log in, place bets, or make deposits. Your account and balance are safely preserved and you can still request a withdrawal.
What is the minimum age to play on ace99?
You must be 21 years or older to register and play on ace99. We take underage gambling very seriously. All accounts are subject to KYC verification, and accounts found to belong to players under 21 will be immediately closed and funds returned.
How do I self-exclude from ace99 permanently?
To activate permanent self-exclusion, email our support team at [email protected] with the subject line 'Self-Exclusion Request'. Our team will process your request within 24 hours, close your account, and ensure you are removed from all promotional communications. Once permanent self-exclusion is active, it cannot be reversed.
Get Help — We Are Here for You
If gambling is affecting your daily life, your relationships, or your finances, please do not hesitate to reach out to ace99 support. Our team responds within 4 hours and can help activate any responsible gaming tool on your behalf, or simply listen and offer guidance. All conversations are confidential.
24/7 Support — English and Bangla
Our support team is available around the clock, every day of the year. Reach us at:
[email protected]You can also use the live chat feature within your ace99 account for instant assistance. Remember: asking for help is a sign of strength, not weakness. You are not alone.
Age Restriction Policy — 21+ Only
ace99 strictly enforces a minimum age of 21 for all players. This applies to residents across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or anywhere else. Gambling is not suitable for anyone under the age of 21, and we use robust KYC verification methods to enforce this requirement at every stage of the player journey.
If you are a parent or guardian and concerned that a minor in your household may be accessing online gambling sites, we strongly recommend using parental control software to block gambling-related websites. Protecting young people from the potential harms of gambling is a responsibility we share together.
Play Responsibly — Explore ace99 Safely
When gambling stays fun and within your limits, it is a great form of entertainment. Discover our games at your own pace.